Shipping policy
Refund & Return Policy
Our Commitment
At Coach Randall Relief, we are committed to helping customers experience the highest level of wellness support and customer care. If you experience an issue with your order, our support team will do our best to help resolve it quickly.
Return Eligibility
Due to the consumable nature of our wellness products, opened or used items are generally not eligible for return.
Returns may be considered under the following circumstances:
- The product arrived damaged
- The product was incorrect
- The product arrived defective
If one of these situations occurs, please contact our support team within 7 days of delivery.
How to Request a Return
To request a return or replacement, please contact our support team through the live chat on our website and provide:
- Your order number
- A description of the issue
- Photos of the product if applicable
Our team will review the request and provide instructions if a return or replacement is approved.
Refunds
If a refund is approved, it will be processed to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear on your statement depending on your financial institution.
Non-Returnable Items
For health and safety reasons, the following items are generally non-returnable:
- Opened wellness products Samples
- Used supplements or consumables
- Products returned without prior authorization
TUUN Device Returns
The TUUN grounding pendant/device may be eligible for return under the following conditions.
If you wish to return a TUUN device, you must first contact Customer Service through the live chat on our website to receive return instructions.
Once your return request has been approved, the item must be sent back to our return address provided by our support team.
Customers are responsible for return shipping costs.
To qualify for a full refund, the TUUN device must:
• be in new and unused condition
• include the original box and packaging
• include all original components
• show no signs of wear or damage
If the TUUN device has been:
• opened or worn
• missing parts or packaging
• damaged or altered
a 25% restocking fee will apply to the refund.
Refunds will be issued after the returned item has been received and inspected by our team.
Shipping Costs
Shipping costs are non-refundable unless the return is the result of an error made by Coach Randall Relief (such as sending the wrong item).
Customers may be responsible for return shipping costs unless otherwise approved.
Lost or Delivered Packages
Once a package has been marked Delivered by the shipping carrier, Coach Randall Relief is not responsible for lost or stolen packages.
If you believe your package was delivered but cannot be located, please contact the shipping carrier directly or reach out to our support team for assistance.
Subscription Orders
For subscription (autoship) orders receiving a 20% discount, changes, pauses, or cancellations must be made before the next billing cycle.
Once a subscription order has been processed and shipped, it will follow the same return guidelines outlined above.
Contact Us
If you have any questions about your order or need assistance, please contact our support team through the live chat available on our website.
Our team is here to help ensure you have the best possible experience with Coach Randall Relief.